The access to the customer and technical support that a web hosting company provides will tell you a lot about the services they provide too. If you can use only email messages and tickets, you have almost certainly discovered a reseller not the web hosting provider. If this is the case, you may have to wait for several days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the actual web hosting company for further help. If the supplier provides you with various means of communication with short response time available anytime, they are most likely the top provider, not a reseller. So you'll take advantage of timely assistance and top-notch support as they'll have direct access to the servers where your account will be created. Whatever the issue - technical or sales, it's generally better to get hold of your hosting company directly using your favourite way of communication.

24/7 Customer Support in Web Hosting

All our Linux web hosting service include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our website hosting services before you make a purchase or you're a current client and you have any kind of question or some issue, you're able to contact us any time, which includes holidays and weekends. We have multiple channels to contact us - several phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex issues or any troubles that need longer time to research and handle. Unlike various other website hosting providers, our trouble tickets feature a guaranteed max reply time of only one hour, so regardless of what your issue is, it'll be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 support services even on public holidays. All of your sites will be available at all times and so will we. With a lot of connection options, you'll be able to pick the easiest approach to contact us and learn more about our services in case you do not have an account yet, or request support in case you're already one of our customers. You can give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour response time guarantee, though it rarely takes more than 20 minutes to receive assistance whatever the nature of the issue. With our customer and tech support services, we are there for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

If you buy a VPS server from us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local phone numbers in the USA, Great Britain and Australia plus a live chat service. When you're an active customer and you want assistance with some technical issue which requires additional time to investigate or resolve, you can open a support ticket through your billing account or you'll be able to send an e-mail message and we will take care of the issue and send you an answer within one hour. The answer time is warranted 24/7, which includes holidays and weekends, but for most problems it takes less than 30 mins to get assistance. Our support service covers your VPS as well as all the pre-installed software it includes, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we provide feature 24/7 support through numerous methods of communication and with a 1-hour max reply time warranty. If you want to learn more about the packages or you have any kind of general or billing questions, you are able to phone one of the local numbers that we have around the globe or you can use our live chat support and talk with a live representative. For strictly tech difficulties that require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail message, because all of these channels are more appropriate to track a given problem. The response time for them rarely exceeds 30 mins, which means that you can forget all about waiting for an entire day in order to receive assistance. The support service is available for any server-related matters, as well as the pre-installed software. If you'd like to receive assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we offer for all of the plans.