There are several ways to contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. This is the easiest communication channel for different reasons. In case no customer care team representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always hit home. Besides, you can copy ‘n’ paste large bits of information without worrying about spelling errors, and in case a particular issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, which suggests that if you have to provide info or to adhere to guidelines, you’ll need to use at least 2 different admin interfaces and this number may grow if you wish to administer a number of domains. Moreover, lots of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting service isn’t separate from the web hosting account. It is included in our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given time with just a few mouse clicks, without signing out of your hosting account. The ticketing system features a quick-search field, so you can trace de facto any ticket that you’ve sent in the past, in case you need it. Additionally, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to resolve a given issue even before you post a ticket. The ticket response time is maximum sixty minutes, which implies that you can obtain timely assistance at any time and if our support team suggests that you should do something inside your hosting account, you can do it immediately without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more convenient to manage everything in one single location, which is the reason why we’ve integrated a ticketing system into the custom-built Hepsia Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the correspondence with our customer care staff together with your web space, which means that you will not need to remember one more sign-in name for another system. You’ll be able to submit a new ticket or to track the status of an old one with no more than several clicks whilst you are browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a smart search filter or read applicable FAQ articles, which offer solutions to common difficulties. The inbuilt trouble ticket system is monitored 24x7x365 with the maximum response time being only sixty minutes, so there will always be someone to help you out.