Phone Support in Web Hosting
Since we have live phone support 14 hrs a day, you're able to contact us and talk to our customer support agents to get more information about all Linux web hosting service that we offer and ensure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we have phone numbers on 3 different continents so you can call the one closer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you can give us a call about general and billing matters, and about some tech ones. If the issue is strictly technical or it can take longer time to handle, you should employ our ticketing system, that will allow both you and our technical support crew to track the info given by both sides.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we provide include real-time phone support for 14 hours daily. In case you are not sure which plan is suitable for your web sites, you would like to find out more about the plan's features or you need any other type of info about our solutions, you'll be able to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you already own an account, you can contact us about sales and general issues, although we're usually able to help with many tech issues as well. For strictly technical problems you'll need to use our built-in ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the best option when the problem needs longer time to be resolved or it has to be escalated to our system administrators.