Tech Support Channels
A One–Hour Response Guarantee
All your support requests will be attended to in no more than 60 minutes after the ticket or email has been submitted. If your issue calls for further assistance from an administrator, we’ll forward the ticket or the email to the person in charge, without delay and we will leave a comment to inform you that more time will be required for reaching a solution. And if you order the Optional Admin Services package, any of the tasks included there will be carried out whenever you want.
A First–Class Customer Care Service
Should you require assistance while using our Site Control Panel or with any of the applications that we’ve preinstalled on the server on your behalf, do not hesitate to reach our client support team anytime via the ticketing system. Moreover, if you require help managing your dedicated server, you can order the Optional Admin Services package, which includes OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting procedures, data backup hard disk drive space, etcetera.
A User–Friendly Help Area
We have provided our Site Control Panel with an in–depth knowledgebase, which offers in–depth explanations of all its features and functions. Also, we have prepared in–depth video tutorials that will further instruct you how to carry out a given operation or troubleshoot a typically experienced problem. All the educational articles and the tutorial videos are easily reachable from every Site Control Panel section via the Help and Videos buttons situated in the top right corner.