Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help section integrated into DatotaHost’s Site Control Panel. It features a rich knowledgebase with commonly asked questions and detailed educational articles prepared by our knowledgeable tech support staff.

  • Top quality support service

  • Educational Videos

  • For people who would rather discover how to settle a frequently encountered issue by watching an educational video, we’ve added a selection of video tutorials to our Site Control Panel. All the educational videos are brief and easy to follow. They offer you step–by–step demonstrations of different website management procedures.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 customer care service with a 60–minute ticket response guarantee. Our team of capable customer service technicians will be online for you to answer all the questions that you may have. During non–peak periods, an answer will be given within just 20 minutes.