Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Warranty

  • Each ticket you send to our tech help Department will be responded to within about 1 hour. The popular inquiries shall be resolved asap. However, if the service question you have sent calls for some help from a proficient technician, we’ll address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Qualified Customer Help Service

  • We’ll be online for you day and night to provide useful information and client support and to assist you with any problem that you might come across as you are supervising your virtual server. We’re able to support all pre–installed software, plus your Operating System, server management panel (based on the VPS type) and the Site Control Panel created solely by our developers.

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Site Control Panel that is included free with your VPS offers you an internal collection of articles. You will find an array of comprehensive how to articles and a number of step–by–step video courses that display all the basic site managing jobs. You can obtain them by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.