A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It is a very efficient method to get some info about the web hosting services or get some issue resolved as you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower possibility of errors at the time you exchange data like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you are able to do something different while the agent investigates the issue in question. Furthermore, you can become a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone charges that you'll need to pay if you're calling to another country.

Live Chat Support in Web Hosting

As we acknowledge the fact that a lot of situations can be resolved if you speak to a live person, we offer a live chat service for all our potential and existing clients. The chat is accessible every single day and our customer support representatives can assist you with a wide range of questions and issues. If you are not our customer yet, you are able to learn more about our web hosting plans and the website hosting platform in general to be certain that your web sites will work properly on our servers. In case you already have an account and you have some questions or you experience any troubles with any of our services, you'll be able to join us on the live chat and we can provide the needed info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some problems that need longer time or the help of a system administrator, still for a lot of standard issues you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all of our semi-dedicated hosting service, you can find the replies for any questions you have or have various troubles taken care of very quickly. The service is accessible every single day, thus you are able to get in touch with a representative even on holidays and weekends. If you are unsure which plan is better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you can come on our live chat before purchasing anything. In case you are a current customer, you will be able to receive more information about account settings, billing issues along with various common tech problems you may experience, for instance in case you can't set up an email account in a client on your personal computer. Our live chat will save you plenty of time no matter where you are or when you contact us.