One-Hour Response Guarantee in Web Hosting
Our Linux web hosting service include a 60-minute reply time guarantee, which means that no matter what question or difficulty you might have, we’ll always be there to help you out. As a matter of fact, it rarely takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our technical support team members will be at your disposal 24x7, even on weekends and legal holidays, which suggests that you’ll receive quick assistance at any time. We understand exactly how expensive time can be, so by the time we respond to your email or support ticket, we’ll have investigated the matter and, in case we haven’t resolved it, we will supply you with more details on what you need to do on your end – if the situation necessitates it. With our support services, you can be sure that there will be someone to help you right away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our super-fast support service. You’ll obtain an answer to any ticket opened through the web hosting Control Panel or email sent to our technical and client support team within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes much less time to investigate and resolve a problem. We will supply you with more information in case the solution entails something that has to be done on your end. If you touch base with us during weekends or legal holidays, the response time will be absolutely the same and since our support team will be at your disposal 24-7, you will get swift help for practically any billing, general or technical issue regardless of what time of day or night it is.